gte99's Privacy Policy

gte99 is a trusted online gaming and betting platform in Bangladesh. Protecting your privacy is one of our top priorities. This Privacy Policy ("Policy") explains what information is collected from you when you use the gte99 platform, how that information is used, who it may be shared with, and what rights you have over your information.

This policy applies to the https://gte99.lat website and all associated services. By using our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

This privacy policy applies to all of the following individuals:

• Users with registered member accounts on the gte99 website
• Visitors who browse the website without creating an account
• Anyone who contacts our customer support team
• Users accessing our services through any device or channel

When you create an account on gte99 or use our services, you voluntarily provide the following information:

• Identity information: Your full name, date of birth, and verification documents such as a national ID card or passport
• Contact information: Email address and mobile phone number
• Financial information: Mobile banking account numbers used for deposit and withdrawal transactions (bKash, Nagad, Rocket)
• Login information: Your chosen username and encrypted password
• Customer support communications: Messages you send via live chat or email

Certain technical information is collected automatically when you visit the gte99 website. This information is necessary to maintain service quality and ensure security:

• IP address and device identifier information
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, session duration, and referral URL
• Cookie and session storage data (see section 10 for details)

A secure record is kept of all activity conducted on your account. This includes:

• Deposit and withdrawal amounts, dates, and methods
• Details of bonus claims and wagering activity
• Gaming history and betting activity
• VIP level changes and reward-related information

gte99 uses your information only for the following legitimate purposes:

• Account management: To create, verify, and manage your account
• Transaction processing: To complete deposit and withdrawal requests quickly and accurately
• Identity verification: To prevent fraud and verify age (only users aged 21 or above may use the platform)
• Customer support: To resolve your questions and issues via 24/7 live chat and email
• Security and fraud prevention: To ensure account security and detect unusual activity
• Service improvement: To conduct analysis aimed at further improving your experience
• Responsible gaming: To monitor your gaming activity and ensure compliance with responsible gaming principles
• Communications: To notify you of important account updates and information

gte99 never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with mobile financial service providers such as bKash, Nagad, and Rocket to complete transactions
• Technology partners: With technology service providers who operate the site's functionality, who are required to adhere to our privacy standards
• Fraud prevention services: To a limited extent with specialist agencies for detecting and preventing fraud
• Legal obligations: When providing information is legally required by a court order or directive from a legitimate authority

gte99 applies industry-leading security technologies to keep your personal information safe. Our security measures include:

• SSL encryption: All data transfers are secured with 256-bit SSL encryption, keeping your information unreadable to third parties
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept
• Access controls: Only authorised staff can access the information needed for their specific role
• Firewall and monitoring: Continuous network monitoring and intrusion detection systems
• Regular audits: Regular internal assessments are conducted to verify the effectiveness of security measures

We keep your personal information only for as long as it is necessary:

• Information for active accounts is retained for the duration of the account
• Financial transaction records may be retained for a defined period after account closure in accordance with applicable law
• Technical log files are kept for a limited time and are then automatically deleted

To permanently close your account, contact [email protected]. Once the account closure process is complete, we will delete your information as quickly as possible, except for what must be retained due to legal obligations.

The gte99 website uses cookies to function properly and to improve your experience. Cookies are small text files that your browser stores on your device.

Types of cookies we use:

• Essential cookies: These are necessary to maintain login sessions, store information, and perform security checks. Without these cookies the site will not function properly.
• Functionality cookies: To remember your preferences, language settings, and other personalisation information.
• Analytics cookies: To analyse website usage and improve service quality. This information is stored in aggregate and anonymous form.

At gte99 we believe you should have full control over your personal information. You have the following rights:

• Right of access: The right to request details of what information we hold about you
• Right to rectification: The right to request correction of any inaccurate information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request that the use of your information be limited in certain circumstances
• Right to portability: The right to receive your information in a structured, machine-readable format
• Right to object: The right to object to certain types of data processing

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat. We provide support in both Bengali and English.

If you do not wish to receive promotional or marketing emails or messages, you may withdraw your consent at any time. To do so:

• Change your notification preferences from your account settings
• Email [email protected] to submit an unsubscribe request
• Contact our live chat

Please note that opting out of marketing communications will not stop important transactional notifications and security alerts related to your account.

gte99's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.

• An age verification process is carried out at the time of registration
• In cases of doubt, a request for age verification by ID document may be made
• If it is found that a minor has provided information, that information will be deleted immediately and the account will be closed

If you suspect a minor is using our services, please notify us at [email protected].

gte99 reserves the right to amend or update this privacy policy from time to time. Changes may occur due to service improvements, technological changes, or legal requirements.

• Any significant changes will be communicated to your registered email
• Minor changes will be published on the website
• Continued use of the site after any changes will be considered acceptance of the updated policy

This privacy policy operates in accordance with Bangladesh Standard Time (BST, UTC+6). Should any dispute arise regarding this policy, resolution through discussion will be attempted first. If a resolution cannot be reached through discussion, appropriate action will be taken in accordance with applicable law.